Job Title: Key Account Manager / Customer Service Manager

Location: 100% Remote

Employment Type: Full-time, Direct Hire

Travel Requirement: Up to 50% travel to client sites

Salary: 92k plus commission

Job Overview:

GSD Search is seeking a highly motivated and results-driven Key Account Manager / Customer Service Manager for our client based in Brentwood, TN. This role is primarily focused on account management with sales-related responsibilities. The ideal candidate will be responsible for managing a portfolio of accounts, building strong client relationships, and ensuring customer satisfaction while achieving business objectives.

Key Responsibilities:

• Manage a portfolio of accounts to drive long-term success.
• Develop and maintain positive relationships with clients.
• Serve as the main point of contact for customer needs.
• Resolve conflicts and provide solutions to clients in a timely manner.
• Track and report on the status of accounts and transactions.
• Set and monitor sales account targets in alignment with company objectives.
• Analyze and track key sales metrics, including quarterly results and annual forecasts.
• Identify opportunities for growth and suggest actions to improve sales performance.
• Build trust and rapport with clients to understand their needs and provide tailored solutions.
• Continuously expand knowledge of protective packaging solutions and sales techniques.
• Meet budgetary goals set by the VP of Sales & Marketing and the company.

Qualifications & Skills:

• Excellent communication and negotiation skills.
• Strong business acumen with a proactive problem-solving mindset.
• Ability to manage accounts of all sizes (regional & national).
• Self-motivated, goal-oriented, and a team player.
• Strong interpersonal skills to interact with diverse personalities.
• Hands-on experience in sales with a focus on delivering an exceptional customer experience.
• Strong understanding of sales performance metrics.
• Ability to travel up to 50% of the time.
• Education: Bachelor’s degree in Business Administration, Marketing, or a related field.

Why Join Us?

• Opportunity to work with a dynamic and growing organization.
• Competitive compensation and benefits package.
• Engage in meaningful client interactions and build lasting relationships.
• Career development and growth opportunities within the company.

If you are a strategic thinker with a passion for account management and sales, we invite you to apply for this exciting opportunity! 🚀